BrightNest

Legal

Terms of Service

Last updated: 9 September 2026

These Terms govern the use of the BrightNest platform and letter service. By subscribing to a patch or using the platform, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

1. About BrightNest

BrightNest is an online platform and managed service that monitors publicly available planning application data from UK planning authorities and, on behalf of subscribing clients, sends postal introductions to property owners regarding potential construction or home improvement services.

BrightNest provides software tools and a managed letter service. BrightNest does not participate in, monitor, or control communications between clients and letter recipients beyond the letters it sends on the client's behalf.

2. Eligibility

By using BrightNest you confirm that you are at least 18 years old, that you are using the platform for legitimate business purposes, and that you have the legal authority to enter into these Terms. You are responsible for ensuring your use of the platform complies with all applicable laws and regulations.

3. Subscriptions and patches

A "patch" is a single UK postcode district, agreed at sign-up. While your subscription is active, your place is held exclusively for your trade: BrightNest will not place another firm in the same trade category on the same card in the same postcode district. The permission card has one holder per district; the welcome card carries six to eight trades per district, one firm per trade.

A subscription is for one place on one card (the permission card or the welcome card) in one postcode district, and covers the printing and posting of that card in that district. The two cards are separate subscriptions. Follow-up letters sent on the client’s behalf are charged at £2 per letter in addition to the subscription.

The permission card is £200 per postcode district per month and a welcome-card place is £100 per postcode district per month, unless otherwise agreed in writing. Cancellation takes effect at the end of the current billing month, and the patch is released to the waiting list.

4. Platform services

BrightNest provides access to planning application data, letter templates, a QR business profile, a client dashboard and the managed sending service.

BrightNest does not:

  • guarantee the accuracy of planning application data
  • guarantee that letters will result in business opportunities
  • guarantee delivery outcomes or responses from recipients

Users must independently verify planning information before relying on it.

5. No guarantee of results

BrightNest provides access to planning application information and a managed letter service. BrightNest does not guarantee that use of the platform will result in business opportunities, responses or contracts. Marketing outcomes depend on many factors outside our control, including competition, timing, pricing, the quality of your services, and the content and effectiveness of the letters.

The subscription pays for the monitored patch and the sending service. It is not payment for leads, work, or guaranteed opportunities.

6. Letter content and approvals

BrightNest prepares letter templates using the client's brand assets and approved copy. Clients approve their template before first use and any later revisions.

The client is responsible for the claims made in their approved letter copy. Clients agree that their approved letters:

  • are lawful
  • are not misleading or deceptive
  • do not contain abusive, threatening or harassing content
  • do not infringe intellectual property rights
  • comply with all applicable advertising and consumer protection laws

BrightNest may decline to print or send content that, in our reasonable opinion, breaches this section.

7. Marketing and legal compliance

BrightNest takes responsibility for the compliance of the letters it prints and posts. Clients are responsible for ensuring that the business they promote, and the claims they approve, comply with relevant laws including UK GDPR, the Privacy and Electronic Communications Regulations and consumer protection law.

8. Acceptable use

Clients must not use BrightNest to send misleading or fraudulent marketing, to target recipients who have opted out, or to attempt to scrape, copy or redistribute platform data. BrightNest reserves the right to suspend or terminate accounts that breach these rules.

9. Payments

Subscriptions are billed monthly in advance and are non-refundable for the current billing period. Prices may be changed with 30 days' notice. Late payment may pause the patch and the sending service until the account is settled.

10. Account suspension or termination

BrightNest may suspend or terminate accounts that breach these Terms or are used unlawfully. Where an account is terminated for misuse, the patch is released immediately.

11. Planning data disclaimer

BrightNest gathers information from publicly available sources including planning authority websites. While we make reasonable efforts to keep this information accurate and up to date, we do not guarantee that it is complete, accurate or current. Planning applications may be amended, withdrawn or rejected. Clients must verify information independently before acting on it.

12. Limitation of liability

To the fullest extent permitted by law, BrightNest shall not be liable for loss of profits, loss of business opportunities, indirect or consequential damages, actions taken by recipients of letters, disputes between clients and property owners, or decisions made based on planning application data. Use of the platform is at the client's own risk.

13. Platform availability

BrightNest aims to maintain continuous access to the platform but does not guarantee uninterrupted service. We may modify, update or temporarily suspend services for maintenance or operational reasons.

14. Intellectual property

All software, branding and platform content are the property of BrightNest unless otherwise stated. Client brand assets remain the property of the client and are used solely to produce that client's letters and QR profile. Clients may not copy, reproduce, distribute or resell platform data without prior written permission.

15. Changes to these Terms

BrightNest may update these Terms from time to time. Updated Terms will be published on the platform and continued use of the service constitutes acceptance of the revised Terms.

16. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, contact us at hello@brightnestmedia.ai.